Tune in as bestselling author and speaker Shep Hyken shares how to take advantage of ‘The Convenience Revolution’ to grow your business!
Live Broadcast | Thursday, February 28 | 12:30 pm ET
About This Event
How can you disrupt your competition – and maybe even an entire industry? Be convenient!
It’s a powerful (and overlooked) way to differentiate yourself and actually grow your sales. Tune in as Shep shares how joining the ‘convenience revolution’ can help you:
- Out-service competitors and disrupt your market
- Reduce friction points In your sales cycle
- Create an amazing customer experience with just a few small adjustments
- Reap the rewards of more customers, more referrals, and more loyalty
About Our Guest
Shep Hyken is a customer service and experience expert and the Chief Amazement Officer of Shepard Presentations. He is a New York Times and Wall Street Journal bestselling author and has been inducted into the National Speakers Association Hall of Fame for lifetime achievement in the speaking profession. Shep’s latest book, The Convenience Revolution, shares insights on how to leverage convenience as a way to differentiate yourself from your competition. Shep hosts his own television program Be Amazing or Go Home, available on Amazon Prime, and is also the creator of The Customer Focus, a customer service training program that helps clients develop a culture and loyalty mindset. For more information visit www.Hyken.com.
About Our Host
Fran Tarkenton is a member of the Pro Football Hall of Fame and the College Football Hall of Fame, playing quarterback for the University of Georgia, the Minnesota Vikings, and the New York Giants during a record-setting career that took him to three Super Bowls. Since retiring from football Fran has had a successful and publicly recognized business career, building more than 20 companies (including during his NFL career). Today, Fran is a trusted spokesperson for small business in America, appearing as a small business authority with television, radio, and print journalists.