Previous Guests

One More Customer is a monthly webcast event for business owners focused on sales, marketing and customer service—all the things required to get one more customer. Fran Tarkenton and a special guest present a live video webcast with an insightful business coaching session. Guests include CEOs, bestselling authors, motivators, entrepreneurs, marketers, real estate moguls, and other movers and shakers, with a special focus on sales, marketing, and customer service.

JD Clockadale

senior consultant and coach

JD Clockadale is a senior consultant and coach for Aslan Training and Development as well as an executive presence and public speaking coach. He works with companies such as St. Jude Medical, Coca-Cola, Bank of America and The Home Depot. He has extensive experience in professional skill development, sales and public speaking and is the author of the time management book M.A.D. Time Ownership for Sales™ ( He is currently a contributing author to the sales magazines “Annuity Outlook” and “Broker World” and is an adjunct lecturer for business communications in Georgia Tech’s Scheller College of Business MBA program.

Aubrey Daniels, Ph.D.

Aubrey Daniels International

Aubrey C. Daniels, Ph.D., is the world’s foremost authority on applying the scientifically-proven laws of human behavior to the workplace. A thought leader and internationally recognized expert on management, leadership, safety and workplace issues, he founded Aubrey Daniels International in 1978 to help organizations employ the timeless principles of behavioral science to re-energize the workplace, optimize performance and achieve lasting results. He is the author of six best-selling books widely recognized as international management classics, including Oops! 13 Management Practices that Waste Time and Money (and what to do instead). His books have been translated into Japanese, Chinese, Korean, Spanish and French and have been licensed in China, India, Indonesia, Japan, Korea, Romania and Saudi Arabia.

Ted Jenkin

Founder and CEO, Hyperchat Social and oXYGen Financial

Ted Jenkin, CFP® is the founder and CEO of Hyperchat Social and oXYGen Financial. He is the weekend personal finance expert for CNN Headline News and a featured guest writer for the Wall Street Journal. Ted focuses on helping other financial advisors and small business owners expand their business through unique social media marketing and targets the X & Y generations in his personal practice. Visit his website or get access to his Social Media Black Book.

Kevin Willis

Former NBA All-Star & fashion Entrepreneur

Kevin Willis is a former NBA All-Star and NBA Champion who played 21 professional seasons. Willis is one of fifteen players in NBA history with over 16,000 career points and 11,000 career rebounds, and along with two other players, holds the record for the most seasons played in the NBA. During his playing career, Willis co-founded a men’s fashion line and clothing company, and since, has successfully grown Willis & Walker into a boutique luxury lifestyle brand, partnering with major retailers, showcasing designs at New York Fashion Week, and serving clientele ranging from the general public to professional athletes and entertainers.

Bea Wray

Entrepreneurship & Marketing Expert

An entrepreneurship and marketing expert, Bea helps select high growth entrepreneurs tell their stories to build their field authority and promote their excellence. As Chair of the Entrepreneurship Practice Group, Bea further leverages the wisdom and experience of these innovators through branding, visibility, and marketing efforts that are substantiated by the ForbesBooks brand name. Bea believes in the power of Authority Marketing to achieve and maintain status as a field leader, crucial to entrepreneurial success. Her book, titled What Harvard Taught Me, But My Kids Made Me Learn, is expected to arrive in early 2018. Bea holds an MBA with Distinction from Harvard Business School, is a summa cum laude graduate of Emory University, and is one of South Carolina’s prestigious Liberty Fellows of the Aspen Global Leadership Network. She is a frequent keynote speaker on entrepreneurship and business growth, and an inspiring contributor to various publications, including

Chris Hanks

Founder & Executive Director
Robin & Doug Shore Entrepreneurship Center

Chris Hanks is the Founder and Executive Director of the Robin and Doug Shore Entrepreneurship Center in the Coles College of Business at Kennesaw State University. As an instructor, entrepreneur, and educator, Chris’ areas of expertise include strategic planning, small business strategy, and entrepreneurship. Prior to Kennesaw State, Hanks was the founder and director of the entrepreneurship program at the University of Georgia. He has owned multiple businesses, including music, e-commerce, publishing, and export ventures. Hanks leads the International Entrepreneurship Institute and is certified in business valuation, providing expert witness testimony. Before teaching at UGA, Hanks taught entrepreneurship at Georgia State University and assisted in leading the Russell Center for Entrepreneurship.

Shep Hyken

Customer Service & Experience Expert

Shep Hyken is a customer service and experience expert and the Chief Amazement Officer of Shepard Presentations. He is the New York Times and Wall Street Journal bestselling author of Moments of Magic, The Loyal Customer, The Cult of the Customer, The Amazement Revolution, and Amaze Every Customer Every Time. His articles have appeared in hundreds of publications, and he has been inducted into the National Speakers Association Hall of Fame for lifetime achievement in the professional speaking industry. Shep is also the creator of The Customer Focus, a customer service training program that helps clients develop a culture and loyalty mindset. For more information visit

Dan Thurmon

Hall of Fame keynote speaker, author, entrepreneur, preformance expert, & acrobat

Dan Thurmon is a world-renowned Hall of Fame keynote speaker, author, entrepreneur, performance expert, and acrobat. Dan has worked with hundreds of clients and delivered thousands of keynote presentations on six continents. His programs have educated and uplifted Fortune 500 companies, educators, and even troops on the front lines of battle in Afghanistan and Iraq. He’s also performed at the White House and for the Royal Sheik of Dubai. Dan uses his philosophy ‘Off Balance On Purpose’ to help people learn to embrace uncertainty and initiate positive changes that lead to personal and professional growth. He helps organizations and individuals implement action plans and move more confidently through work and life transitions. Dan has achieved the highest honors in his industry, including induction into the prestigious Speakers Hall of Fame, and is a graduate of the University of Georgia.

Lt. Col. (Ret.) Rob “Waldo” Waldman

motivational keynote speaker, best selling author

Lt. Col. (Ret.) Rob “Waldo” Waldman is a motivational keynote speaker and the author of the New York Times and Wall Street Journal bestseller Never Fly Solo. He teaches tactics on how to build trusting, revenue producing relationships with employees, partners, and customers while sharing his experiences as a decorated fighter pilot and sales expert. A graduate of the Air Force Academy, he holds an MBA with a focus on Organizational Behavior and is a former top producing sales manager. He also successfully led national sales efforts for several cutting edge technology and consulting firms. Waldo’s service as a fighter pilot included 65 combat missions and 2,650 flight hours. He has deployed worldwide and flew missions in Iraq, Southeast Asia, and Kosovo during Operation Allied Force. Waldo has been awarded 5 Air Medals, 2 Aerial Achievement Medals, 4 Commendation Medals, and 2 Meritorious Service Medals. Waldo has been inducted into the National Speaker’s Association Speaker Hall of Fame, was ranked one of the “Top 40 under 40” Business Leaders in Georgia, and has been featured on Fox News, CNN, CNBC, MSNBC, The Harvard Business Review, the Wall Street Journal, Entrepreneur Magazine, and many other media outlets. Waldo is also the founder and President of The Wingman Foundation, a not-for-profit organization whose mission is to raise funds and awareness for soldiers, veterans and their families in need.